FAQ & Support

Tap the “+” icon in the top-right corner of the app window to open the import dialog. There’s a field where you can paste a key link like vless://... (it helps to copy it to your clipboard first). You can also import via a QR code image: save the QR image to your photo library, then in the add-configuration dialog tap QR and select the QR image from your library. In both cases, the connection will be added to the Locations list and will be ready to use.

Select the location you want in the Locations list. It will be marked with a green check-circle. Tap Connect to establish the tunnel. The active location will be highlighted with a pulsing outline. At the bottom (under the Connect button), the app will display your server IP, current network responsiveness (round-trip time, RTT), a connection timer, and incoming/outgoing traffic indicators. Below that, the activity log will show a connection report or remote-server errors if the server isn’t responding. If the connection is unstable, RTT will show “Bad”. You can switch between imported locations on the fly by selecting another location - the tunnel will be rebuilt automatically. To disconnect, tap the same button you used to connect. When a connection is active, the button shows Disconnect.

In the top-left corner of the app window, there is a Latency button. Tap it to measure the ping of all imported connections and display the result next to each connection. Latency is measured using the CONNECT method, which is more accurate and objective than TCP. During measurement, any active connection will be temporarily disconnected - and automatically reconnected once the test finishes.

Each imported connection has a red trash icon on the right. Tap it to open a confirmation dialog where you can confirm or cancel removing the location from your list.

At the top of the app window, tap the Settings icon (gear). This opens a theme toggle (Dark/Light). Choose the theme you want - it applies immediately. Close the dialog by tapping OK or tapping outside the dialog area.

If you have questions that aren’t answered in this FAQ, email us at [email protected]. We’ll help you figure it out.

ShadowSpot does not provide connection keys and is not a network provider. ShadowSpot does not support any protocols other than VLESS, because we consider VLESS + Reality the gold standard for encrypted connectivity. ShadowSpot has no extra connection settings by design. The app is built so that the “source of truth” always remains on the remote server. All connection details - port, DNS resolving, SNI, uTLS, fingerprints, encryption, and encryption methods - are controlled by the provider who issued your keys. For that reason, pay close attention to your provider’s reputation and make sure they encrypt your connection using modern standards.